Toronto Mike

Don't Mess With Denyse in Qualicum Beach, BC

email

Over a year and a half ago I shared my frustration with Prima Television.  You can click through to read the overwhelming response to that entry.  I wasn't alone.

One week ago, Denyse from Qualicum Beach left this comment on that entry.

My mother who is 92 today - legally blind and on a fixed income bought a Prima in June/07 - this June - no video - just audio - Sears did NOT care - we are willing to pay to have it fixed but Victor at Prima promised to help over a month ago - guess what??? nothimg happened - I am writing to Sears - Best Buy and Future Shop - copy to Beter Business Bureau (Prima is NOT a member - I wonder why) and Global TV letting them know about this BS and this Blog.

That wasn't the last time I heard from Denyse.  Earlier today, she sent an email to info@primaamerica.com and CC'd me on it.  Here's the email she sent.  I've censored some identifying details.

I have left many messages for "VIC" to no avail
My Mother is 92 years old - on a fixed income and legally blind - macular degenaration
She saved for a long time to get a new TV (her only recreation is watching Tv and sitting outside)
Her Tv (purchased at Sears in Parksville BC for $1,499.99 on June 16/07) broke down on June 30/08 - we understood that there was no more guarantee - we are willing to pay to have it repaired - we dropped it off at Oceanside Electronics on July 2nd/08 - they cannot get service from you guys - here's what I am going to do:
Tomorrow - write the President of Sears Canada letting him know that he is selling junk when selling Prima and he should stop right now - sending a link to www.torontomike.com (my prima television nightmare)
Monday - write the President of Future Shop and Best Buy Canada advising of the lack of service from Prima and suggesting they should stop selling it right now - also sending a link to www.torontomike.com (my prima television nightmare)
Next Friday (Sept 5th) write consumer advocates for BCTV - Global news (Vancouver) CHEK TV and telling the story of my poor fragile Mom and your lack of service
Friday Sept 12/08 - paying for an ad in Vancouver and Victoria paper letting everyone know what a piece of Junk your products are
UNLESS
My Mom gets a new TV today or the right parts to get her fixed
I've had enough
Denyse **********
******** & Associates
1-888-***-**** (clients only)
***-***-**** (Fax)
***-***-**** (office)

I thought it was pretty cool that Denyse thought a CC to me on her email to Prima would make a difference.  Then, shortly thereafter, I was CC'd on an email to Denyse from Frank Macri, VP of Operations at Prima.  Here's that email.

Hi Denyse - your email was forwarded to me, I manage the Service Dept. I don't have any details on what is holding back the repair of your mothers' television but I will find out and will have a resolution for your mother today. Either I or someone from our office will be contacting you later today with an action plan.

That's where we're at right now. When I have an update from Denyse, I'll add it to the comments.  I'm just happy to fill the void now that Silverman Helps has been cancelled.

Watch it, buddy!

Author image
About Toronto Mike
Toronto
I own TMDS and host Toronto MIke'd. Become a Patron.