For whom the Bell tolls, I dunno, but it's not tolling for me, that's for sure. If you read Bush League Bell from yesterday, you know my home phone service was abruptly cancelled yesterday. I was steaming mad because they wouldn't even look at the issue until this morning. Now, I'm boiling mad.
The department I dealt with today claims they simply completed a work order generated by Bell's customer service department. The nice lady I spoke with earlier yesterday must have had other things on her mind when she typed out the work order because according to what she sent to the people I spoke with today, my phone was to have been deactivated yesterday.
Mistakes happen I know, that's why pencils have erasers, but when a mistake is made by a vendor the first step is to correct it. Bell wouldn't reconnect my phone today. In fact, they won't reconnect my phone tomorrow. They claim they can't do a thing until another work order is generated by customer service and customer service won't be working again until Monday morning at 08:00 EST. That's three days without home phone service because a CSR at Bell made a typo.
I ensured my call was escalated and made it clear how unacceptable it is that they made an error yesterday that can be fixed today but won't be fixed until Monday at the earliest, but there wasn't much more I could do. On Monday I'll call Bell again, speak with customer service and demand it be fixed and I be compensated. I'm dead serious about my threat to kick Bell Canada to the curb and move my service to Sprint Canada.
Don't bother calling me this weekend. I'm not in service and shit outta luck.
